Support
StencilStudio Support
Public support contact page for StencilStudio, including support and privacy emails, billing help, account deletion help, and links to the app's legal pages.
If you need help with StencilStudio, email us directly. This page is the public support contact for the app.
We can help with product issues, billing questions, credit problems, account deletion, privacy requests, and bug reports. We usually reply as soon as reasonably possible.
Support
support@craftuplearn.comUse this for app issues, generation failures, billing and subscription questions, credit or top-up issues, restore purchase help, bug reports, and general feedback.
Privacy
privacy@craftuplearn.comUse this for account deletion issues, data-access requests, correction requests, or other privacy questions that need a direct review.
What you can contact us about
- App issues, crashes, failed generations, or export problems
- Billing, subscription, renewal, cancellation, or restore questions
- Credit balances, top-up packs, or unexpected credit deductions
- Account deletion, privacy requests, or data-access requests
- Bug reports, including screenshots and steps to reproduce
- General feedback from artists, apprentices, and studios
Helpful details
When you report a problem, it helps to include your device model, iOS version, app version, and a short description of what happened. Screenshots are useful if you have them.
If the issue is about billing or credits, include the purchase type and the date of the problem if you can.
Policies
The public legal pages for StencilStudio are available here:
Direct contacts
Support email: support@craftuplearn.com
Privacy email: privacy@craftuplearn.com
Legal Pages